Complaining about companies or people FIDO version - Australian Securities and Investments Commission

How to complain


1. Complaint about a financial product or service if you have already tried to formally resolve the complaint.		Call the Financial Ombudsman Service on 1300 780 808 See our guide to making a complaint about financial products and services.

2. Financial scams		How to report a financial scam

3. Misconduct or illegal activity		How to complain to ASIC
Contact ASIC on infoline@asic.gov.au or 1300 300 630 (International +613 5177 3777). If you need a translator, call the Telephone Interpreter Service on 131 450. They will call ASIC for you. Complaints outside ASIC's powers Publications You can complain - a guide to solving problems with financial products and services Industry Codes of Practice Debt collection guideline Dealing with debt - your rights and responsibilities

Misconduct or illegal activity
- how company directors and officers manage their companies
- incorrect or late release of company information to the market
- raising money from the public
- a company continuing to trade while unable to pay its debts
- how company administrators, liquidators or auditors perform their duties
- a takeover or company restructure
- information or advice about investments, superannuation, insurance, deposits
- misleading or deceptive conduct in advertising/selling a financial product or service
- misleading or deceptive conduct to do with borrowing money
- debt collection activities relating to the provision of financial services.

FIDO Website: Printed 09/08/2008